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Helpful Hints for Downloading PDF Files
Are
you having trouble viewing or downloading Portable Document Format
(PDF) files we have posted to our web site? This section provides
guidance on how to successfully access these important documents.
Step 1: Determine if you have Adobe
Acrobat Reader version 3.0 or higher
Some information on our web site is saved in
PDF, or Portable Document Format, and you must have the Adobe Acrobat
Viewer in order to view these files. You can determine if you have
Adobe Acrobat Viewer by searching your files/folders for "Adobe
Acrobat Reader". If you don't have this application, download
it now.
Step 2: To view PDF files in your browser:
1. Click on the file (either a form, report,
or other document) you wish to view.
2. If your computer is set up to automatically open up PDF files in
your browser, you will be able to view the file in a few seconds.
If this process takes longer than a minute, you should go to Step
4.
Step 3: To print PDF
files you have opened in your browser:
1. Click on the Abobe print icon (underneath your browser buttons)
to print out the entire file. DO NOT select the PRINT option from
your Internet browser, because this action prints out only one page
of the file.
Step
4: To save/download PDF files to your hard drive:
1. Use your mouse to "right click"
on the file you wish to obtain. You should see a menu with a "Save
to..." option. Choose this option, and save the file to your
computer (either a disk or your harddrive). Open the Adobe Acrobat
Reader application and then open the file you have just downloaded.
ATTENTION MAC USERS:
To download files:
1. Hold down the clicker on your mouse until
a list of menu options appears.
2. From this menu option, choose the "Save to..." option,
and save the file to your
computer (either a disk or your harddrive).
Step 5: If you are still having trouble downloading
PDF files, ask yourself these questions:
1. Does your server’s firewall allow the downloading of PDF files?
Your browser options may not allow for the downloading of PDF files
due to system security issues. You may need to contact your systems
support staff to find out if you can reset your browser options
to accommodate PDF files.
2.
Are you trying to open the PDF files in your browser?
You
may be more successful if you save the files to your hard drive
and open them after exiting your Internet browser.
3.
"When I print the PDF files, I am only able to print one page.
Why?"
You are selecting the "print" option from your browser.
You must select the Adobe Print icon (underneath your browser buttons)
to print out the entire file.
4.
"When I click on the links to PDF files, I see gibberish. Why?"
Your
browser is not configured to automatically open PDF files. You must
follow Step 4 above to save these files to your hard drive and open
using Adobe Acrobat Reader.
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